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Description
 

Zappos.com is an online footwear merchant. Shoe shoppers at the site can choose from a selection of over 100 brands, more than 50,000 SKU's and have access to more than 30 million pairs of shoes.

 

 

Our Comments
We Like
 

A well-organized site with good content. Search for products in a variety of ways - product category, brand, search box. Similar products are displayed on one page so that you can quickly view and compare your different options (pricing, size, form, manufacturer). Individual products are nicely displayed with pictures, short and long product descriptions. Other bonuses - free shipping, free return shipping, generous 60 day return policy and aggressive price protection policy.
 

 
To Be Improved
 

We would like to see an awards program and the home page cleaned up (it´s a bit busy!). Also, international shipping would be most welcome.

 

 

Website Features
Ordering Methods Supported
Online
Phone
Toll Free
Fax
Mail Order

Shipping Info
Ships to Continental US
Ships to Alaska
Ships to Hawaii
Ships to PO boxes
Ships to APO/FPO addresses
Ships to US Territories
Ships to Canada
Ships Internationally

 

Customer Service
Live Customer Service Rep.
Gift Services
Gift Certificates
Awards / Points Program
Online Order Tracking System
Sales / Clearance Section
Express Checkout
On-site Search
Low Price Guarantee
Return Policy  

Privacy
Customer info is Always Confidential
Confidential by Customer Request
Secure Ordering/Payment
Guaranteed Security
Registration Required
 

Delivery Methods Available
US Postal Service
Airborne Express
Fedex
UPS
DHL
Ground shipping
 

Payment Methods
Visa
MasterCard
American Express
Discover
Diners Club
JCB Card
Carte Blanche
Govern. / Corp. Purchase Cards
Personal Check 
Money Order
Debit Card
 

 

 

 

 

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